Terms and Conditions

GENERAL

These Terms and Conditions set out the terms and conditions governing the use of this website and the purchase of products through this website. They apply to all orders placed on the domain rddtextiles.pt. By ordering any product from this website, you enter into a contract with us under these terms.
This website is operated by Clothius Tecelagem Lda, a Portuguese whose registered office address is at at R. do Arranjinho, 121, Fracção Q, pavilhão 16, 4750-803 São Martinho de Vila Frescainha , VAT nº 510800599.

Email: customer.care@rddtextiles.com

HOW TO SHOP

1.Registry

By placing an order, you confirm that you have read these terms and conditions and you accept them. When we have received your order, you will receive an email from us confirming receipt of your order. Any order is subject to RDD’s respective acceptance, which shall always be confirmed by sending an email communicating the product shipment. The contract will only be finalized when we send you the shipment confirmation.

Orders can only be placed by persons that are 18 years or older and legally capable of entering into binding contracts.

To process your order, you must register and login as a user. If you do not wish to register, you can make your purchase as a Guest. You can finalize the purchase from the products or by accessing the Shopping Cart in the top menu.

2.Samples

To order fabric samples, send email to customer.care@rddtextiles.com. Each customer can order up to 3 free samples per year, from then on it will cost 2 € (+ shipping).

3.Buying process
Browse through our page so you can select the fabric you like, clicking on it will take you to the fabric page. In there you can see the details of each fabric and you can add meters of fabric to the cart (that is accessible from the top menu). From there you can carry on the purchase.
Enter the necessary data to place the order (billing information, shipping address and payment) and validate it. In the meantime, you will receive an email confirming your order. During the process, you will receive an email with the information needed to track your order.

4. Payment

All our prices are in euro (€) and our payment option is 100% safe. The price is by meters of fabric and at the checkout final price with the shipping cost will be displayed. Payment can be made by Visa, American Express, Apple Pay and Mastercard.
The prices on the website include VAT but exclude delivery costs, which will be calculated and displayed during the checkout stage.
We will deliver your order within 30 working days. If a delivery is delayed for more than that period, you are entitled to cancel your purchase.
All orders are subject to availability and in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will refund the same amount that you may have paid.

6. Shipping
We ship to the majority of Europe and also USA and Canada. Prices are different in each zone.

• Domestic under 50€: 15€
• Domestic over 50€: 25€

• Zone 1 under 50€: 25€
• Zone 1 over 50€: 35€

• Zone 2 under 50€: 35€
• Zone 2 over 50€: 45€

• Zone 3 under 50€: 45€
• Zone 3 over 50€: 55€


If your country is not on the list you can contact our customer care service (Customer.care@rddtextiles.pt) for more information.

Domestic: Portugal
Zone 1: Austria, Belgium, France, Germany, Italy, Luxemburg, Netherlands, Spain, United Kingdom.
Zone 2: Denmark, Finland, Greece, Ireland, Norway, Poland, Sweden.
Zone 3: Canada, United States and Switzerland.

We may change this page from time to time so all information is up to date. For more information contact our customer care at costumer.care@rddtextiles.pt

RETURNS

You have the right to withdraw from your order with us within 14 days, without giving any reason. To exercise your right of withdrawal you must inform us preferably by email on costumer.care@rddtextiles.pt.

If you withdraw from a contract with us, we will refund all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.

LIABILITY
We make no warranties in relation to this website or the information, materials and contents, made available.
We only supply the products for private use. You agree not to use the products, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You also agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of this website.

INTELLECTUAL PROPERTY
All copyrights, trademarks and other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. It is forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the website.

LINKS FROM OUR WEBSITE
We may have links from our website to other third-party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links. You should carefully review the terms and privacy policies of all websites pages that you visit.

SEVERABILITY
If any of these Terms or any provisions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
We have the right to revise and amend these terms from time to time by giving notice to users on this website.

LAW AND JURISDICTION
The use of our website and the Contracts for the purchase of items through such website will be governed by the Portuguese law. Any dispute arising from, or related to the use of the website or to such contracts shall be subject to the non-exclusive jurisdiction of the Portuguese courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

Last updated on January 22nd, 2021